Frequently Asked Questions
How can I place an order?
You can place an order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout. Simply follow the prompts to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and other secure payment options available at checkout. All transactions are processed securely.
What is your shipping policy?
We aim to process and ship all orders within 3-5 business days. Shipping times may vary based on your location. Once your order has shipped, you will receive a confirmation email with tracking information.
Do you accept returns?
All sales are final at Don Jay Cigars. However, if you receive a damaged or defective product, please contact us within 7 days of delivery for further assistance. We will review your request and determine the appropriate action.
How can I contact customer service?
You can reach our customer service team by filling out the contact form on our website, or you can email us directly at info@donjaycigars.com. We aim to respond to all inquiries as quickly as possible.
Are your products available for wholesale?
Yes, we offer wholesale opportunities for retailers interested in carrying Don Jay Cigars. Please contact us directly at info@donjaycigars.com for more information about our wholesale program.
How can I stay updated on promotions and new products?
To stay informed about our latest promotions, new product launches, and exclusive offers, subscribe to our newsletter at the bottom of the page or follow us on social media.
What makes Don Jay Cigars unique?
At Don Jay, we pride ourselves on using only the finest, well-aged tobacco leaves, meticulously selected for their exceptional quality and flavor. Each cigar is crafted with passion and tradition, ensuring a rich and smooth smoking experience.
Can I visit your facility?
We appreciate your interest! While our facility is primarily focused on production, we occasionally host events and tours. Please check our website or contact us for information about upcoming events or opportunities to visit.
What is the best way to store my cigars?
To maintain the freshness and flavor of your cigars, store them in a humidor at a humidity level of around 70% and a temperature of 70°F (21°C). This helps preserve the quality and ensures an optimal smoking experience.